Frequently Asked Questions
Still have questions? Take a look at the FAQ or reach out anytime.
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Physical Products (Candles):
Due to the handmade and personalized nature of our candles, all sales are final. Returns are not accepted.
Experiences & Services:
Experiences are custom-prepared and thoughtfully coordinated. For any rescheduling or cancellation requests, please contact us directly as soon as possible, and we’ll do our best to accommodate based on timing and availability.
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All gift card purchases are final. Gift cards are non-refundable and cannot be exchanged once purchased.
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Online orders have a typical processing time of 3-5 days before shipping. Shipping times will vary based on the option you select at checkout.
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Yes. Gift cards are available for purchase directly on our website under the Gift Card section.
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We recommend booking at least 7–14 days in advance to allow time for planning and customization. Last-minute requests may be accommodated based on availability.
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Yes. All experiences are thoughtfully customized. After booking, you’ll be asked to share preferences such as occasion, colors, beverages, and special requests so we can tailor everything to your vision.
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No. All experiences are set up prior to your arrival unless otherwise requested. You arrive to everything fully prepared and styled.
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Yes. Experiences take place inside your private SantiCabin stay and are designed to feel intimate, intentional, and uninterrupted.
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Absolutely. Experiences can be added before or after booking your stay, pending availability. We recommend reaching out as early as possible.